[北部] [遠端] Forma/Customer Operations Spec

job版禁止張貼違反「就業服務法」、「性別平等工作法」、「勞基法」與其他法律之文章 發文者已同意一切遵循現行法律，並確知文責自負。本工作確實勞健保!! 此兩行刪除，文章會被刪除不另通知。 請各位資方配合遵守。 【公司名稱】 Twic Inc. (Forma) 【工作職缺】 Customer Operations Specialist 【工作內容】【徵求條件】 [Summary of Job] As a Customer Operations Specialist, you will be responsible for all the operati onal aspects of employer-sponsored accounts. To become a control center for our support team is what we aspire the Customer Operations Specialist to achieve. As a Customer Operations Specialist, apart from troubleshooting issues and complet ing tasks for customers, you will be focusing on establishing the best optimized workflows and solutions for our cross-team members. To navigate and foresee the underlying issues of our service and products is what we expect you to deliver. We highly value your problem solving skills and can-do attitude to provide worl d class service to our customers. [Essential Functions] * Providing our customers immediate support via live-chat and conversations. * Leverage your deep understanding of our Internal Support Portal to address our members’ concern quickly and accurately. * Make recommendations for members with your deep knowledge about Forma’s produ ct. * Representing the voice of the customer to help shape the future roadmap of the product. * Managing daily operational works such as order fulfillment, payroll report, an d claim review. * Exploring and bringing potential vendors to the Forma Marketplace. * Optimizing operational processes and procedures for maximum efficiency while m aintaining quality standards. * Assisting with the implementation of new processes and procedures. * Identifying ways to improve customer experiences. * Tracking and reporting on operational performance. * Managing claim review team. * Anything related to our customers. [Preferred Skills] * Bachelor’s degree or equivalent work experience preferred. * Experience in employee benefits is a big plus! * Excellent verbal and written communication skills, presentation skills, and or ganizational skills * Ability to learn quickly, solve problems and make decisions with minimal super vision. * Excellent people and communication skills. 【工作地點】 全遠端 【工作時間】 全彈性工時 【月休】 週休二日 【公司福利】 * Remote-first working environment * MacBook * $200 USD/mo - BeWell funds * $100 USD/mo - BeProductive funds * $30 USD/mo - BeConnected funds * $300 USD - One time subsidy to build your home office * $1000 USD/year - Health Examination 【薪資範圍】 25k-30k USD/Year 【需求人數】 1 【聯絡人/連絡方式】 請至以下網址投遞履歷： https://jobs.ashbyhq.com/forma/b6d2f51f-af58-4f77-8b5d-86a8185aeec3 【其他備註】 https://joinforma.com/ --
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